Refund Policy & Risk-Free Guarantee

We want you to feel confident ordering with us. This policy explains exactly what we cover, what we don't, and how to make a claim if your campaign doesn't go to plan.

1. Pre-launch refunds (before campaign starts)

If your campaign hasn't started yet, you can cancel and receive a 100% refund with no questions asked. Just email us at support@ihsansoloads.com.

Refunds are processed back to your original payment method within 5–10 business days, depending on your bank or processor.

2. After campaign starts

Once your campaign is in progress or delivered, we replace clicks rather than refund cash. This is the industry standard for solo ads — once an email broadcast has been sent, the cost of delivery has already been incurred.

Replacement clicks are sent free of charge in any of the following situations:

• The geo split was significantly different from what you ordered (e.g. less than 70% Tier-1 on a "90% Tier-1" package).
• Independent tracker-verified clicks were more than 10% below the count we reported.
• Bot-filtered clicks exceeded 15% of the delivery, indicating a list quality issue on our end.
• Delivery was substantially delayed beyond what was promised, with no prior communication.

3. The risk-free opt-in guarantee

If we reviewed and approved your squeeze page before sending, and the campaign returns less than 30% opt-ins, we'll send free additional clicks until you cross the 30% threshold.

To qualify for this guarantee:

• You must have submitted your squeeze page for our pre-campaign review.
• The page must not have changed between our review and the campaign send.
• Your tracking must be live and accurate during the campaign.
• The squeeze page must remain online for the full delivery window.
• You must report your opt-in numbers within 7 days of campaign completion.

This guarantee covers the opt-in rate, not sales or revenue. Whether your subscribers convert into paying customers depends on your follow-up and offer, which is outside our control.

4. What we don't refund

We can't issue refunds or replacements for:

• Low sales or low revenue from a delivered campaign — we sell traffic, not sales.
• Squeeze pages that were offline or broken during delivery.
• Squeeze pages changed after our review.
• Requests submitted more than 7 days after delivery completion.
• Funnels that we declined to review before sending (the guarantee only applies to reviewed funnels).
• Issues caused by your tracking setup, autoresponder, or third-party integrations.
• Disputes raised first as chargebacks rather than direct support requests — see Section 7.

5. How to request a refund or replacement

Step by step:

1. Email us at support@ihsansoloads.com within 7 days of campaign completion.
2. Include your order details: order date, package, and the email address used for the order.
3. Describe the issue clearly with screenshots if possible (tracker reports, opt-in numbers, geo splits).
4. Wait for our review. We typically respond within 24–48 hours.
5. If approved, replacement clicks ship within 3 business days. Cash refunds (where applicable) process within 5–10 business days.

6. Partial deliveries

If your campaign is partially delivered and you wish to cancel the remainder, we offer two options:

• Continue delivery — we complete the campaign as planned.
• Stop delivery — we cancel the remainder. The unsent portion (calculated pro rata) is refunded or credited to a future order at your choice.

7. Chargebacks and disputes

Please contact us first. Almost every issue can be resolved directly without involving your payment processor. Initiating a chargeback before contacting us:

• Voids any active guarantees on the order.
• May result in your account being blocked from future orders.
• Slows the resolution process for everyone.

We're a small team. We answer every legitimate concern.

8. Goodwill exceptions

Sometimes circumstances fall outside the rules above but a refund or replacement is still the right thing to do. We reserve the right to grant goodwill exceptions on a case-by-case basis. Equally, we reserve the right to decline goodwill claims where we believe the policy has been followed and the issue is outside our control.

9. Changes to this policy

We may update this Refund Policy from time to time. The "Last updated" date at the top reflects the latest revision. Changes apply to orders placed after the update — orders placed earlier are governed by the policy in effect at the time.

10. Contact

Questions or claims:

Email: support@ihsansoloads.com
Response time: within 24 hours, usually faster.